Terms & Conditions

LEGAL DISCLAIMER

The content provided below is for general informational purposes only and should not be taken as legal advice. These Terms & Conditions serve as a basic framework for outlining your rights and responsibilities as a business, as well as those of your clients. We strongly recommend consulting with a legal professional to ensure your terms meet all local laws and are tailored to your specific needs.

TERMS & CONDITIONS

THE BASICS

These Terms and Conditions ("T&C") outline the rules and guidelines governing the use of services provided by Sparkle Services ("we", "us", "our"). By accessing our website, booking a service, or interacting with us in any way, you ("Client", "Customer", "you") agree to be bound by these terms.

These T&C define the legal relationship between Sparkle Services and our customers, and help ensure a clear understanding of what to expect from our service.

WHAT TO INCLUDE IN OUR T&C

While every cleaning business is different, our T&C cover key areas to ensure transparency and protection for both parties. Here's what we include:

1. Eligibility & Use

• Our services are intended for individuals aged 18 or older who have the legal authority to book and pay for services.

• By using our website or services, you confirm that the information you provide is accurate and up to date.

2. Booking & Payment

• A 50% deposit is required to secure your cleaning appointment.

• Payment in full is due upon completion of the service.

• We accept cash and Interac e-transfer only. No cheques.

• Missed or declined payments may incur additional fees.

3. Service Modifications

• Sparkle Services reserves the right to update or adjust pricing, service offerings, or policies at any time.

• Clients will be notified of significant changes if they affect future bookings.

4. Cancellations

• Clients must cancel or reschedule at least 24 hours in advance to avoid fees.

• Late cancellations (within 12 hours of service) will incur a $100 fee.

• If we are unable to access the property at the time of service, the same fee will apply.

5. Client Responsibilities

• You agree to provide safe and reasonable access to the property.

• Please secure all valuables and inform us of any fragile items or concerns ahead of time.

• We are not responsible for alarms or other issues arising from lack of access instructions.

6. Liability

• While we exercise great care during cleaning, we are not liable for:

  • Pre-existing damages

  • Improper installations

  • Fragile or unsecured items

• Damages must be reported within 24 hours of the service.

7. Satisfaction Guarantee

• If you're not satisfied with the service, contact us within 24 hours and we’ll do our best to make it right.

• Refunds are not guaranteed and will be handled on a case-by-case basis.

8. Intellectual Property

• All content, branding, and images associated with Sparkle Services are owned by us and may not be copied or used without written permission.

9. Privacy Policy

• Your personal information is collected only for booking and service communication purposes.

• We do not sell or share your information.

• Payment information is processed securely and is not stored.

10. Account Termination

• We reserve the right to suspend or terminate service for any client who violates these terms or behaves inappropriately toward our team.

 

Respect & Integrity Policy

• At Sparkle Services, we value honesty, respect, and professionalism.
  We do not tolerate scams, false bookings, or deceptive behavior of any kind.

• Our team’s time and effort are valuable. We kindly ask all clients to honor scheduled appointments and communicate clearly. Repeated no-shows or suspicious activity will result in refusal of future service.​

• All content and branding are owned by Sparkle Services and may not be copied or reused.

 

Let us bring the sparkle back to your space!

For any questions about these Terms & Conditions,

please contact us at:

📧 sparkleservices@proton.me
📞 +1 647-872-8021