Privacy Policy

Effective Date: May 2025

At Sparkle Services, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us—whether through our website, phone, email, or in-person services.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

Contact Information – Name, address, email, and phone number
Booking Information – Service type, date, time, and location
Payment Information – Interac e-transfer confirmation or payment status (we do not store banking information)
Communication History – Any messages, emails, or feedback you send us

2. How We Use Your Information

We use your information for the following purposes:

To schedule, confirm, and deliver cleaning services
To process payments and issue receipts
To send updates, reminders, or policy changes
To respond to your inquiries, concerns, or service feedback
To improve our services and customer experience

We do not sell, rent, or share your personal information with third parties for marketing or any other purposes.

3. Payment Security

Payments made via Interac e-transfer are handled securely through your own banking platform. Sparkle Services does not collect or store your banking credentials. We do not accept cheques or process card payments at this time.

4. Data Retention

We retain customer data only for as long as necessary to fulfill service requests, maintain business records, and comply with legal or tax obligations. If you wish to have your data removed, please contact us.

5. Your Rights

You have the right to:

Request access to your personal information
Correct or update inaccurate information
Ask us to delete your personal data (subject to legal limits)
Withdraw consent for communication at any time

To exercise any of these rights, please contact us at sparkleservices@proton.me.

6. Third-Party Links

Our website or communications may occasionally contain links to third-party sites (e.g., social media platforms). We are not responsible for the privacy practices or content of those external websites.

7. Changes to This Policy

Sparkle Services reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on our website with the revised effective date.

8. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, feel free to reach out:

📧 sparkleservices@proton.me
📞 +1 647-872-8021